Multiple Choice
When using the recommended complaint handling procedure, once the salesperson and the customer have agreed upon how to resolve a complaint, what should the salesperson do?
A) make sure that the customer has realistic expectations, and then implement the solution
B) allow the customer to vent
C) add value by following through on any promises made
D) make sure to get the agreement in writing
Correct Answer:
Verified
Correct Answer:
Verified
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