According to the Textbook, Although Salespeople Generally Have Little Control

According to the textbook, although salespeople generally have little control over order processing and installation of the products they sell, which of the following best summarizes a salesperson's responsibility in this area?

A) Most sales managers prefer their salespeople to focus their efforts on selling rather than order processing or installation.
B) It is important for a salesperson to monitor these activities and assist when necessary to demonstrate commitment to the customer and enhance the relationship.
C) Customers expect a salesperson to do these activities as part of their job.
D) Installation rarely presents an opportunity to upsell additional products and services, but a salesperson should be there just in case.

Correct Answer:

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