Kimlan Is a Salesperson for ABC Advertising and Is Having

Kimlan is a salesperson for ABC Advertising and is having trouble maintaining control of her sales calls. She finds that her customers often go off on tangents and will talk about relatively unimportant things until her time with those customers is up. What could Kimlan probably benefit from?

A) improving her questioning skills
B) being more candid with her customers by asking them to stay focused
C) talking more during the sales call so the customers don't have a chance to go off on tangents
D) being more formal and less friendly during the sales call

Correct Answer:

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