Betty Bursa Is Screening a New Client Over the Phone

Betty Bursa is screening a new client over the phone and gathering important information prior to scheduling the massage appointment. Which of the following questions is the most important to ask when speaking to a new client?

A) Have you ever had a massage before?
B) Do you have any medical conditions I need to be aware of?
C) Has someone referred you to my office?
D) Do you know where my office is located?
E) All of the above

Correct Answer:

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