A User Calls in and Complains That He Is Not

A user calls in and complains that he is not able to play music on his computer. As a technician what should be your first step towards identifying the cause of the problem?

A) Ask him to try to play any other audio file on his computer.
B) As him if he is using a headphone or a speaker.
C) Ask him if he can play the song on any other computer.
D) Ask him if he is playing the song from his CD or his hard drive.

Correct Answer:

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