In Refusing a Customer's Request for Adjustment, You Are Concerned

In refusing a customer's request for adjustment, you are concerned about possible defamation charges. You should

A) consult your company's legal department or an attorney if you think a message might have legal consequences.
B) explain why you are making the refusal.
C) make all refusals by phone instead of in writing.
D) do all of the above.

Correct Answer:

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