Multiple Choice
When receiving business-related phone calls,
A) it is perfectly acceptable to put the caller on hold without explanation.
B) you should use frequent verbal responses (such as, "I see") to show that you are listening.
C) it is impolite to say things such as, "I understand" while the other person is speaking.
D) do none of the above.
Correct Answer:
Verified
Correct Answer:
Verified
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