The Next Stage of Formalization Beyond Having a Single Person

The next stage of formalization beyond having a single person managing issues is

A) hiring outside consultants to handle the process.
B) organizing a new and independent department specifically to manage issues.
C) appointing an assistant to help with the administrative details of categorizing issues and publishing the in-house newsletter.
D) assigning the issues management function to a team, usually within the public affairs department.

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