Multiple Choice
At times,a patient may have a complaint about the care and treatment he/she has received in the dental office.Which of the following statements by the assistant demonstrates empathy?
A) "You are the only person who has complained about _____."
B) "These are the rules;everyone has to follow them."
C) "I understand that you are upset,but we have other patients who need our attention."
D) "You feel that it is unfair that the insurance company will not cover the procedure."
Correct Answer:
Verified
Correct Answer:
Verified
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