Customer Share Represents a Behavioral Component That Is Indicative of Customer

Q61: Stan has not stepped foot in a

Q62: DISSATISFIED CUSTOMER SCENARIO<br>Meg went to local nail

Q63: _ is the extent that consumers believe

Q64: The amount of competition and the competitive

Q65: _ consumers are those who will do

Q67: Opportunity switching costs involve lost time and

Q68: A complainer is more likely than a

Q69: DISSATISFIED CUSTOMER SCENARIO<br>Meg went to local nail

Q70: One characteristic of relationship quality is competence,

Q71: Alice would like to change dentists, but