The Report Issued About a Major Packaging Defect Showed a Culture

The report issued about a major packaging defect showed a culture at an organization that did not listen when small safety issues were raised. Each issue by itself might not have caused the flaw. This example illustrates:

A) the need to understand organizational complexity.
B) that changing conditions are influenced by innovation.
C) the need for control in order to reduce the accumulation of errors.
D) the way that control helps organizations respond to changing standards.
E) the way that organizations cope with multiple control standards.

Correct Answer:

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