Multiple Choice
Mikhail's claim has been denied once. Now, he is writing a second persuasive claim message to his digital media services company asking for a promised rebate package. Because he expects resistance, what should he do?
A) Appeal to the receiver's sense of responsibility and pride in the company's good name.
B) Begin by presenting his resolution to the problem.
C) Address the message to a department or "To Whom It May Concern."
D) Show specifically how the receiver or the receiver's company caused the problem.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: When developing a claim message, you should<br>A)close
Q2: Michelle needs to sell her idea to
Q3: Learning how to write sales messages can
Q4: In the body of a persuasive request,
Q5: You can effectively build interest in a
Q7: Persuasive requests are generally more effective when
Q8: Which statement about persuasion in business communication
Q9: Choose the best closing for a message
Q10: A(n)_ appeal focuses on status, ego, and
Q11: To capture the reader's attention and interest