Scenario - Bridgemont Industries

Scenario - Bridgemont Industries
Bridgemont Industries has operated on a global basis for over fifty years.It is one of the world's top rated producers of batteries and is renowned for having excellent products and outstanding customer service.In fact,the company is to receive a global award for its products and customer service expertise in the coming year.
Bridgemont is very proud of its employees and acknowledges that without their experience the company would not be rated at the top.The top management has a special reward planned for each customer service representative that will be presented at the global award ceremony in June.Bridgemont feels it is only fair to share a portion of its profits with the ones who helped generate it.
-Bridgemont takes great pride in the expertise of its customer service staff.Which one of the following is least likely to be an attribute demonstrated by this company's customer service department?

A) Arranging for on-time deliveries
B) Avoid call-back when problems arise
C) Warranty explanation
D) Honest and reliable installation and service
E) Accurate shipments

Correct Answer:

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