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    Anthropology
  3. Study Set
    Organizations for Sport and Physical Activity
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    Exam 15: Service Quality
  5. Question
    Gaps in Service Delivery May Occur Between What the Customer
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Gaps in Service Delivery May Occur Between What the Customer

Question 28

Question 28

True/False

Gaps in service delivery may occur between what the customer expects and what the management thinks the customer expects.

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