Tess Has Talked with Her Boyfriend About Her Problems at Work

Tess has talked with her boyfriend about her problems at work, and he has convinced her to take action instead of complaining to him. Tess texts her boss, Jim, a list of the issues that are causing her stress and dissatisfaction at work. She doesn't understand why Jim seems extremely unhappy with her when she arrives at work the next day. What is likely the source of her boss's displeasure?

A) Tess's problems are not Jim's problems, and he cares only about her work performance.
B) Texting was an inappropriate channel for upward communication of this nature.
C) Jim expects complaints to be communicated formally, via letter or memo.
D) Tess is taking her work too seriously and creating a defensive work environment.

Correct Answer:

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