A Student's Defiant or Uncivil Behavior Can Quickly Move into Violence

A student's defiant or uncivil behavior can quickly move into violence if not managed properly at the outset. Which of the following is the most appropriate response by the clinical nursing instructor?

A) Attempt to defuse the situation with humor, indicating that you do not take the student's behavior seriously.
B) Explain your rationale for your constructive criticisms concerning the student's clinical work, which seem to have triggered her behavior.
C) Refuse to engage the student in a power struggle by ignoring her behavior.
D) Speak assertively to the student in a voice only slightly louder than hers.
E) None of the above.

Correct Answer:

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