Multiple Choice
Tech A says that the customer concern is the focus of step 1 of the diagnostic process. Often the concern is documented on the repair order prior to the technician receiving the vehicle. Tech B says the technician who works on the vehicle should take time to fully understand the concern, read the repair order, and possibly talk further with the customer to understand the nature of the problem. Who is correct?
A) Tech A only
B) Tech B only
C) Both A and B
D) Neither A nor B
Correct Answer:
Verified
Correct Answer:
Verified
Q1: The listening process can be difficult to
Q2: Repair orders are NOT legal documents that
Q3: Technician A says the work order should
Q4: When the technician encounters a vehicle with
Q6: Technician A says to always work safely
Q7: Tech A says that additional service recommendations
Q8: The TPMS warning light is helpful in
Q9: _ stands for the customer's understanding of
Q10: Regarding concern, cause, and correction, replacing a
Q11: _ stands for the actual fault that