Client Call Lights Come on While the Unlicensed Assistive Personnel

Client call lights come on while the unlicensed assistive personnel (UAP) sits at a desk and reads a magazine.  When the nurse asks the UAP to answer the lights, the UAP says, "Those aren't my clients."  What is the best response by the nurse?

A) "Would you mind answering the lights anyway?"
B) "I need you to answer the lights because we want to provide good client care."
C) Say nothing and answer the lights, but write up a disciplinary action
D) Tell the UAP that this is unacceptable and speak to the nurse manager

Correct Answer:

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