The Client Screams at the Nurse, "You Are All Incompetent

The client screams at the nurse, "You are all incompetent here!  I have been waiting for 2 hours!"  How should the nurse respond initially?

A) "I know you are upset, but I will have to call security if you continue to scream."
B) "I see that you are frustrated, but the delay cannot be avoided."
C) "It is upsetting to wait so long.  How can I best help you?"
D) "The wait is long today, but you will receive quality, unhurried care when it is your turn."

Correct Answer:

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