A Trainer Has Just Completed Instruction on a Seven-Step Process

A trainer has just completed instruction on a seven-step process. The trainer tells a real-world story to the class and then asks the learners to identify which step of the process was used in that story. The trainer was effectively attempting to:

A) Identify a hidden eighth step.
B) Use listening techniques to understand learner questions.
C) Manage course flow.
D) Lead learners from recall to application.

Correct Answer:

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