A Technician Receives a Report That Joe, an Existing User

A technician receives a report that Joe, an existing user, is unable to access the network. Joe confirms that he had full access the previous day. The change log is reviewed, and there have been no changes on Joe's computer or any network changes in the last week. The technician moves the connection to an adjacent location on the switch, and Joe is able to access the network. Which of the following is the MOST likely cause of this issue?

A) Incorrect pin-out
B) Bad port
C) Transceiver mismatch
D) Incorrect cable type

Correct Answer:

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