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What Is the Difference Between a Known Error and a Problem

Question 7

Multiple Choice

What is the difference between a Known Error and a Problem?


A) The underlying cause of a Known Error is known. The underlying cause of a Problem is not known
B) A Known Error involves an error in the IT infrastructure, A
C) Problem does not involve such an error.
D) A Known Error always originates from an Incident. This is not always the case with a Problem
E) With a Problem, the relevant Configuration Items have been identified. This is not the case with a Known Error.

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