An Organization Has a Procedure for Receiving Requests from Its

An organization has a procedure for receiving requests from its customers: investigating each and then replying with an answer. The general manager asks a business analyst (BA) to identify ways to improve the current practice because it takes too long for the requests to be answered. Which of the following techniques will the BA use to review the tasks?

A) Data Modeling
B) Business Case
C) Item Tracking
D) Process Analysis

Correct Answer:

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