Management's Goal Is to Continually Improve Customer Service and Satisfaction

Management's goal is to continually improve customer service and satisfaction. Their actions include the following. Which of these actions is least likely to help achieve the goal?

A) Provide for positive reinforcement to employees who are trying to satisfy customers.
B) Encourage and support cooperation and conformance to quality standards amongst internal customers.
C) Establish an employee suggestion box system.
D) Ensure that employees have the training, information, and physical things they need to do their jobs well.

Correct Answer:

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