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    American Health Information Management Association (AHIMA)
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    Exam 1: Registered Health Information Administrator
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    Which Quality Management Theorist Focused on Zero Defects as the Goal
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Which Quality Management Theorist Focused on Zero Defects as the Goal

Question 377

Question 377

Multiple Choice

Which quality management theorist focused on zero defects as the goal of performan improvement efforts?


A) Kaizen
B) Crosby
C) Peters
D) Deming

Correct Answer:

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