What Quality Indicator Would Prove Useful in Tracking Customer Satisfaction

What quality indicator would prove useful in tracking customer satisfaction in the correspondence/release of information function?

A) the number of medical record personnel required to perform the function
B) the amount of overtime necessary to stay current
C) the number of charts pulled for correspondence requests
D) the turnaround time from the date a request is received to the date the information is provided to the requester

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