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Kelly's Kitchen,a Restaurant,strives to Improve Its Customer Service and Makes

Question 46

Multiple Choice

Kelly's Kitchen,a restaurant,strives to improve its customer service and makes sure that its customers enjoy the food and ambience at the restaurant.The restaurant has a team that monitors and assesses customers' opinions about the restaurant on popular food review sites.This scenario illustrates _____.


A) ​personal selling
B) social media monitoring
C) market segmentation
D) ​lead qualification

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