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A Difference Between People-Processing Services and Possession-Processing Services Is That

Question 39

Multiple Choice

A difference between people-processing services and possession-processing services is that people-processing services:


A) ​use technology directed at a customer's assets.
B) focus more on creating an attractive, comfortable physical environment.
C) require customers to enter the service factory.
D) ​focus more on training employees in employee-customer interaction.

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