To Optimize Professionalism When Receiving Telephone Calls,which of the Following

To optimize professionalism when receiving telephone calls,which of the following should you do?

A) When answering your telephone,identify yourself immediately.
B) Use No at the beginning of a sentence when needed to get your point across clearly.
C) When answering the phone for someone else,disclose where the person is and when he or she will return.
D) Guarantee a return call when taking a message for someone else.

Correct Answer:

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