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The Best Way for a Practitioner Toconfirm His or Her

Question 16

Multiple Choice

The best way for a practitioner toconfirm his or her understanding of the discussion in a telephone conversation with a client is to:


A) tape all client telephone calls
B) take accurate notes during the conversation
C) send a hard copy of a follow-up letter tothe client
D) ensure important discussions with clients only take place face toface

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