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    Essentials of Business Communication Study Set 1
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    Exam 6: Positive Messages
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    Smart Businesses Regard Complaints from Customers as
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Smart Businesses Regard Complaints from Customers as

Question 20

Question 20

Multiple Choice

Smart businesses regard complaints from customers as


A) free consulting reports from the field.
B) normal and therefore ignore them.
C) a reason to avoid social media.
D) appropriate to handle via phone only.

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