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Jacob Sells Commercial-Grade Kitchen Equipment to Major Hotel Chains and Restaurants

Question 99

Multiple Choice

Jacob sells commercial-grade kitchen equipment to major hotel chains and restaurants. Whenever he visits his customers, he looks to see if they are using the equipment for other tasks or have modified the equipment for some other purpose. These customers are examples of ________, who can provide ideas for new and improved products.


A) laggards
B) market testers
C) lead users
D) reverse engineers
E) concept testers

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