Which of the Following Is TRUE About Sending Goodwill Messages

Which of the following is TRUE about sending goodwill messages?

A) A personal tone is inappropriate when sending congratulations even if you are already friendly with the reader.
B) A handwritten note of appreciation is inappropriate in today's electronic media environment.
C) Send congratulations for personal events only if you know the reader well.
D) Goodwill messages need not have a direct business purpose.

Correct Answer:

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