Multiple Choice
Lara is responding to a customer who complained that his broadband service was down for two days during a recent storm and that he missed out on some important business communications as a result. Which of the following lines reflects the best way in which Lara can apologize to this customer?
A) I am shocked and dismayed that you had to go through this.
B) I take personal responsibility for the inconvenience caused to you.
C) I am sorry that the company could not get your service back up more promptly.
D) I am sorry to hear of your difficulties.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: An increasing number of managers are using
Q2: When sending negative organizational news you should
Q3: Careless _ in a negative message can
Q5: If you call a customer or client
Q6: Which of the following is a guideline
Q7: The direct approach is usually the better
Q8: As a Fire Insurance Claims Adjuster with
Q9: You should use the indirect approach to
Q10: You should use the direct approach to
Q11: Which of the following is a goal