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It Takes a Service Rep an Average of Two and a Half

Question 90

Multiple Choice

It takes a service rep an average of two and a half minutes to take a customer's information. Over the course of a work week, the rep handles 160 calls a day during her eight hour shift. What is the service rep's capacity cushion?


A) 16%
B) 33%
C) 50%
D) 66%

Correct Answer:

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