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A Restaurant Manager Tracks Complaints from the Diner Satisfaction Cards

Question 169

Multiple Choice

A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table. A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table.   Using a classic Pareto analysis, what top categories comprise 80% of the total complaints? A)  Table/utensils dirty B)  Table/utensils dirty, Food taste, Slow service C)  Food taste, Food temperature, Order mistake, Slow service, Table/utensils dirty D)  Food taste, Food temperature, Order mistake, Slow service, Too expensive
Using a classic Pareto analysis, what top categories comprise 80% of the total complaints?


A) Table/utensils dirty
B) Table/utensils dirty, Food taste, Slow service
C) Food taste, Food temperature, Order mistake, Slow service, Table/utensils dirty
D) Food taste, Food temperature, Order mistake, Slow service, Too expensive

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