Boundary-Spanning Employees Tend to Experience Significant Stress Due to the Following

Boundary-spanning employees tend to experience significant stress due to the following EXCEPT:

A) conflict between job requirements and employees' personalities
B) genuine feelings of friendliness toward customers
C) conflict between employees' self-image and the image of their jobs as 'low-level'
D) the need to cope with customer aggression
E) the struggle to achieve ever-increasing sales and service targets

Correct Answer:

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