In the Process of Questioning a Patient About the Reason

In the process of questioning a patient about the reason for having the requested x-ray examination,the patient becomes irritated and complains that she "is getting pretty tired of saying the same things over and over to all these nurses." An effective method to deal with this patient's attitude would be to

A) call security and have her escorted back to the outpatient center receptionist.
B) tell her it is not your fault she is upset and not to take it out on you.
C) not ask any additional questions so as not to upset her any more.
D) explain that each person asking questions is trying to find additional important information about her condition.

Correct Answer:

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