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    Kwan Gave Several Suggestions to His Supervisor as to How
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Kwan Gave Several Suggestions to His Supervisor as to How

Question 26

Question 26

Multiple Choice

Kwan gave several suggestions to his supervisor as to how to improve telephone customer service. Kwan's communication can be described as___________ .


A) lateral
B) upward
C) grapevine
D) downward

Correct Answer:

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