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    Introducing Public Administration
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    Exam 9: Strategic Management in the Public Sector
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    A Process That Systematically Compares Work Processes of Competitors or with Best
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A Process That Systematically Compares Work Processes of Competitors or with Best

Question 15

Question 15

Multiple Choice

A process that systematically compares work processes of competitors or with best practices in an industry is called


A) benchmarking.
B) appraising.
C) estimating.
D) cost-benefit analysis.

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