The Nurse Manager Has to Develop a Patient Satisfaction Survey

The nurse manager has to develop a patient satisfaction survey.What is one of the critical elements in selecting a patient satisfaction instrument?

A) Being able to use the same instrument for all clinical units
B) Including items that are important from the patient's perspective
C) Being able to administer the instrument before a patient's discharge from the hospital
D) Being sure that the reading level is no higher than third grade

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