Air Canada Operates Five Flights Daily Between Toronto and Phoenix

Air Canada operates five flights daily between Toronto and Phoenix during the winter. One flight leaves Phoenix at 12:10 AM. The plane, a Boeing 737, has a capacity of 120 passengers. During the past month, the flight has averaged only 24 passengers, a
Load factor of 20 percent. A load factor of 50 percent (60 passengers) is needed for the flight to break-even. What unique aspect of services does this situation describe?

A) service inventory
B) intangibility
C) inseparability
D) inconsistency

Correct Answer:

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Access For Free