Loyal Consumers Have Found Numerous Uses for WD-40 Lubricating Spray

Loyal consumers have found numerous uses for WD-40 lubricating spray beyond what its manufacturer intended. A few years ago, its manufacturer ran a contest asking people to send in ways that they used the product. For example, some respondents said they were using the product as an insect killing spray (and some people really were. By capitalizing on the unforeseen ways its product gets used, the WD-40 manufacturer Could implement a________ strategy.

A) diversification
B) market penetration
C) product development
D) market development

Correct Answer:

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