Lucy Is Constantly Criticizing Janet Because She Has Been Late

Lucy is constantly criticizing Janet because she has been late for work almost every day for a month. The entire city knows traffic is being rerouted daily due to major construction work. Janet is breaking which of the following suggestions for effective feedback?

A) Keep feedback impersonal.
B) Ensure understanding.
C) Direct negative feedback toward behavior that the receiver can control.
D) Keep feedback goal- oriented.

Correct Answer:

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