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Some Companies Have Very Restrictive Return Policies, Often Only Accepting

Question 8

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Some companies have very restrictive return policies, often only accepting returns for store credit or even not accepting them at all. Though these policies have a positive effect on sales figures, some customers end up frustrated because they have legitimate reasons they wish to return merchandise. Very restrictive return policies are likely a violation of


A) the marketing concept.
B) the customer profile concept.
C) consumerism.
D) social entrepreneurship.
E) cause marketing.

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