When Chengru Last Got Her Drive-Through Order at the Fast-Food

When Chengru last got her drive-through order at the fast-food restaurant, she thought the employee who helped her was cold and unfriendly. The food tasted good but was overshadowed by the employee's demeanor. Since then, Chengru often says something derogatory to her friends about the restaurant based on this single experience. This is an example of which issue associated with services?

A) inseparability
B) intangibility
C) impressionability
D) incongruity
E) inflexibility

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