Multiple Choice
The Kano Model of customer requirements uses the term "satisfiers" to refer to:
A) the basic requirements that are generally not stated by a customer but are assumed as a given.
B) the requirements that customers expressly say they want in a product.
C) the aesthetic features of a product that do not add any value to the product.
D) the new or innovative features in a product that are not expected by customers in a product.
Correct Answer:
Verified
Correct Answer:
Verified
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