Which of the Following Is Appropriate When E-Mailing Customers

Which of the following is appropriate when e-mailing customers?

A) Do not be afraid to send bad news via e-mail.
B) Use flaming when appropriate in e-mails.
C) If you want to make sure that a message is understood, write it in all capital letters.
D) Use dates, salutations, and friendly closes in e-mails.
E) Send the same message several times to make sure that it reaches the intended receiver(s) .

Correct Answer:

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