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Customers at Chapter One Bookstore Complained About How Long They

Question 78

Multiple Choice

Customers at Chapter One Bookstore complained about how long they had to wait while the sales clerk manually checked the books to see which ones were available in the store's inventory. The owner, therefore, decided to install a computer and database management program to manage the store's inventory. Implementing customers' feedback and using technology reduced the store's


A) communication gap.
B) standards gap.
C) research gap.
D) brand gap.
E) knowledge gap.

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