Multiple Choice
Which of the following office procedures should be followed if the practitioner is not in the office when an emergency phone call comes in?
A) Make an appointment as soon as possible
B) Instruct the patient to call another practitioner
C) Instruct the caller to dial 911 for an ambulance
D) Take a detailed history of the patient's symptoms
E) Tell the patient the practitioner will call back as soon as possible
Correct Answer:

Verified
Correct Answer:
Verified
Q68: When dealing with a patient who is
Q69: Good communication skills help project a positive
Q70: The appropriate way to address a patient
Q71: How much time should you allow for
Q72: When you are respectful of a caller,
Q74: The best way to handle a patient
Q75: After speaking with a patient on the
Q76: Saying words correctly is called proper _.
Q77: Telephone _ means handling calls politely and
Q78: When a patient calls the office for